Database Management

Experience installing and administering numerous DB systems
- mySQL, Microsoft SQL, PostgreSQL
- Access
- Redshift
and others

Technical Project Management

- Managed upgrades and rollouts of VOIP phone system, Microsoft Exchange and many other applications.
- Planned, managed and implemented transition from physical tape backup to EMC Data Domain
- Overhaul of Salesforce.com system including using salesforce.com API
Information Technology Project Management, Spring 2013 - NEU

System Engineering and Administration

· Redhat Linux and Windows Server 2008/2012
· Active Directory and Microsoft Exchange
· VMware VSphere, EMC Networker - Data Domain
· AWS – EC2, CloudFront.

Application Support Management

- Administration of ticketing systems - salesforce.com, desk.com, spiceworks and others
- Internal process and documentation creation for enterprise support systems
- Authored countless KB articles and best practice documents for client consumption

Communication

Experience creating and publishing client facing documentation pointed at all levels of technical understanding.  Experience training executives

Phone

(570) 898-5975