Experience installing and administering numerous DB systems
- mySQL, Microsoft SQL, PostgreSQL
- Managed upgrades and rollouts of VOIP phone system, Microsoft Exchange and many other applications.
- Planned, managed and implemented transition from physical tape backup to EMC Data Domain
- Overhaul of Salesforce.com system including using salesforce.com API
Information Technology Project Management, Spring 2013 - NEU
· Redhat Linux and Windows Server 2008/2012
· Active Directory and Microsoft Exchange
· VMware VSphere, EMC Networker - Data Domain
· AWS – EC2, CloudFront.
- Administration of ticketing systems - salesforce.com, desk.com, spiceworks and others
- Internal process and documentation creation for enterprise support systems
- Authored countless KB articles and best practice documents for client consumption
Experience creating and publishing client facing documentation pointed at all levels of technical understanding. Experience training executives